Professional Development Trends This week I thought I would share a summary of a conversation with a client, with his permission, outlining the thought-processes behind choosing the right partner to improve his own performance, performance of the enterprise, productivity and develop managers and key employees in the enterprise. The dialogue went something like this: As […]
Trust is a Vital Organisation- Development Tool A client wanted us to work with her on improving the reputation of the enterprise she was entrusted with watching over. A quick, ‘down-and-dirty’ qualitative survey with customers exposed the personality of the organisation as self-serving and definitely not customer-centric. All the claims of the organisation’s marketing, the […]
What Do You Need For Your Organisation Asked whether partners and consultants at SteppingStone Global were classically trained coaches or more management-consultants stimulated some reflection on what clients are actually going to need in the near future, where we face troubling social, technological, economic, ecological, political, legal and ethical issues affecting all our enterprises, be […]
Diversity needs to be an integral part of business-planning, essential to successful projects, programmes, services and product-development, increasing brand-value, driving sales, controlling costs and improving profits and cash flow. How diversity is handled will make an amazing difference to how employees react to leadership. If employees are reacting more positively then you are creating a […]
How we deliver customer experiences more often than not defines just how successful we are, as long as when delivering for customers, we also focus on sales being profitable with positive cash flow. This process of strategically managing a customer’s experience ought to encompass every aspect of the organisation through human resources, marketing, finance and […]
We are often asked how maximise employees’ productivity for the benefit of the enterprise. Without fail we always answer; treat others the way they want to be treated. This answer is almost always met with a certain level of incredulity: Really? Do we completely let go of our leanings and adapt to the environment as […]
We often hear owners explain how trouble between competing senior management, including territorial and political power-plays, brings competition into an organisation. Managers and supervisors discuss getting people to work well together to remove obstacles between departments. Such negative behaviour often becomes intense, where individuals stop communicating and worse, become obstructive. In such an environment, people […]
Successful family businesses always have a core competence in what they do which ensures they regularly deliver positive results. What is most striking is the speed of transformation and change at agile family businesses; when ready to implement the changes, they do it quickly, unlike many other enterprises. Family organisations often prove more resilient to […]