Decision-Dilemma A tough problem faced decision-makers where there seemed to be no ‘best-answer’ when I found myself recently consulting with the C-Suite of an enterprise. This organisation is a stock-market quoted firm owned by shareholders rather than being a family-owned business. The dilemma faced by the C-Suite was whether decisions should be made to benefit […]
To Psychometrically Test or Not We have recently been developing role-profiles, job-descriptions and personal-specifications for possible new senior-positions for a client, and were asked whether candidates should be put through psychometric tests as part of the interviewing process. Psychometric tests certainly have their uses, and I am still brandishing my ENTJ branding which I first […]
Managing Diversity is an Enterprise Competence Diversity needs to be an integral part of business-planning, essential to successful projects, programmes, services and product-development, increasing brand-value, driving sales, controlling costs and improving profits and cash flow. How diversity is handled will make an amazing difference to how employees react to leadership. If employees are reacting more […]
Customer Experience Management How we deliver customer experiences more often than not defines just how successful we are, as long as when delivering for customers, we also focus on sales being profitable with positive cash flow. This process of strategically managing a customer’s experience ought to encompass every aspect of the organisation through human resources, […]
Customers are the lifeblood of all enterprises. How we attempt to deliver customer experiences more often than not defines how successful we are, as long as we also focus on sales being profitable with positive cash flow. This process of strategically managing a customer’s entire experience ought to encompass every aspect of the organisation; through […]
Reputation has a tangible impact on the success of an organisation. In line with this has been the breakdown of trust in many parts of the business world, often between employees and the owners, C-Suite, board and senior managers of an organisation. Edelman’s Trust Barometer amongst thousands of workers shows upward of a third of […]
A business-owner, senior director or manager makes a difference as to whether employees succeed or fail. Their leadership behaviours determine whether an enterprise succeeds or fails. Their management actions determine how employees deliver for the organisation. Senior players have opportunities to make a difference in the life of an enterprise and in the lives of […]
Change will not wait for us. Business leaders and governments need to be proactive in talent-gap analysis, up-skilling and retraining people focused on developing innovation – and there is no time to wait given the speed of change we are all experiencing. Choosing the right people has become the key task for those running organisations, […]
Ensuring Businesses Survive and Thrive We are often approached by other consultancies, executive-coaches and training institutes about the core to our offering and how we work with such a diverse group of clients. We are delighted to share some of SSG’s approach with other BBBF members. Enterprise owners more often than not approach us to […]
Art of Mentoring The value of a mentoring relationship varies widely dependent on the needs of the individual looking for mentoring and also the experience of the mentor. This relationship requires hard work and honesty on both sides. Mentoring seems to be a habit we are losing in commerce; not least because it is hard […]
Art of Mentoring The value of a mentoring relationship varies widely dependent on the needs of the individual looking for mentoring and also the experience of the mentor. This relationship requires hard work and honesty on both sides. Mentoring seems to be a habit we are losing in commerce; not least because it is hard […]
Surely We Mean Change Leadership When talking about transforming enterprises and introducing change management programmes, should we focus on something other than management competencies? Should focus on change leadership? Change initiatives for organisations must take into account the unique culture in each enterprise; ‘how things are done around here’ and ‘what’s the worst I am […]