What Do You Need For Your Organisation Asked whether partners and consultants at SteppingStone Global were classically trained coaches or more management-consultants stimulated some reflection on what clients are actually going to need in the near future, where we face troubling social, technological, economic, ecological, political, legal and ethical issues affecting all our enterprises, be […]
Accountability Moves Mountains When talking with a finance director of a major UK-based retailer it was clear her major frustrations were: people not taking responsibility; senior managers and key employees ignoring ownership; and individuals avoiding accountability. Facing tough business conditions, she was seeing an increase in blame-culture and the number of excuses playing a part […]
Why Doing Good Makes More Business Sense There has been an on-going debate about the purpose of business. Some define this purpose as delivering profits and positive cash flow, building shareholder-value. What customer is going to give you money if you ask them to spend just so their funds can enrich your shareholders? Your customers […]
Integrity, Credibility and Consistency Leading with integrity is a fundamental aspect of building credibility. A leader’s credibility is vital to creating an environment which delivers consistent collective results. In this trusting environment people within the enterprise will be enthused, energized and empowered because their work-lives are enriched. The World Economic Forum tells us 86 per […]
Do Sweat The Small Stuff ‘Don’t sweat the small stuff’ is an American informal phrase people use in order to tell someone not to worry about little things. The counter-proverb is ‘do sweat the small stuff’; which approach is tight for you in your enterprise? Within our organisations, we too often become intensely focused on […]
Decision-Dilemma A tough problem faced decision-makers where there seemed to be no ‘best-answer’ when I found myself recently consulting with the C-Suite of an enterprise. This organisation is a stock-market quoted firm owned by shareholders rather than being a family-owned business. The dilemma faced by the C-Suite was whether decisions should be made to benefit […]
To Psychometrically Test or Not We have recently been developing role-profiles, job-descriptions and personal-specifications for possible new senior-positions for a client, and were asked whether candidates should be put through psychometric tests as part of the interviewing process. Psychometric tests certainly have their uses, and I am still brandishing my ENTJ branding which I first […]
Managing Diversity is an Enterprise Competence Diversity needs to be an integral part of business-planning, essential to successful projects, programmes, services and product-development, increasing brand-value, driving sales, controlling costs and improving profits and cash flow. How diversity is handled will make an amazing difference to how employees react to leadership. If employees are reacting more […]
Customer Experience Management How we deliver customer experiences more often than not defines just how successful we are, as long as when delivering for customers, we also focus on sales being profitable with positive cash flow. This process of strategically managing a customer’s experience ought to encompass every aspect of the organisation through human resources, […]
Customers are the lifeblood of all enterprises. How we attempt to deliver customer experiences more often than not defines how successful we are, as long as we also focus on sales being profitable with positive cash flow. This process of strategically managing a customer’s entire experience ought to encompass every aspect of the organisation; through […]